Frequently Asked Questions
Wholesale
How do I get a wholesale account?
How do I get a wholesale account?
To become a wholesale customer and purchase ALP online, please fill out our wholesale application.
Once submitted, please allow 2-3 business days for review. If accepted, you will receive a confirmation email notifying you that you can start placing order.
If we require additional information for your application, a member of our sales team will reach out to you.
What is the wholesale pricing?
What is the wholesale pricing?
Pricing is determined on a customer level, and varies depending on how much you spend with ALP. When your wholesale application is accepted, you will be assigned standard pricing.
As you continue to build your business with ALP, we offer lower pricing at certain spending thresholds.
About ALP
What is ALP?
What is ALP?
ALP is the world's best nicotine pouch brand dedicated to offering a better, more satisfying way to enjoy nicotine. Our pouches are crafted with quality ingredients, bold flavors, and perfectly balanced moisture for a smooth, long-lasting experience. ALP stands for freedom and adventure, providing a modern alternative that lets you enjoy nicotine on your own terms.
What are nicotine pouches?
What are nicotine pouches?
Nicotine pouches are small, smokeless, and leaf-free pouches that contain nicotine and other ingredients. They are placed between the gum and upper or lower lip, where they release nicotine and flavor over time, providing a discreet and convenient way to consume nicotine without smoking.
Are ALP nicotine pouches addictive?
Are ALP nicotine pouches addictive?
ALP pouches contain nicotine. Nicotine is addictive chemical.
What makes ALP nicotine pouches different from other brands?
What makes ALP nicotine pouches different from other brands?
ALP Nicotine Pouches are crafted with quality and satisfaction in mind. Unlike dry, flavorless alternatives, our pouches are perfectly moist, providing a smooth, long-lasting experience with bold flavor profiles. With ALP, you’re not just choosing a product, you’re choosing a better time.
Shipping & Orders
Can I cancel or modify an order after it has been placed?
Can I cancel or modify an order after it has been placed?
We are not able to alter, change or cancel an order after it has been shipped. We aim to ship online wholesale orders in 1-2 business days. If you need assistance with your order, please contact us immediately and we will be happy to assist you.
How long does shipping take?
How long does shipping take?
All of our products are shipped from our facility in Louisville, KY. Shipping in the United States usually takes between 1-5 business days depending on your location and method of shipping. We aim to get orders out the door in 1-3 business days.
For large orders and LTL shipments, processing and shipping may take additional time.
My order says it's shipped, but tracking information isn't available.
My order says it's shipped, but tracking information isn't available.
In this scenario, your order has left our warehouse, but it has not yet been scanned into the shipping carrier's system. This issue typically resolves in a day or two.
For large orders and LTL shipments, you may not receive regular tracking information due to this trucking provider.
If you have questions about the status of your order, please contact us.
I didn't receive my ALP order, what do I do?
I didn't receive my ALP order, what do I do?
If you haven’t received your ALP order, don’t worry, we’re here to help! First, check your tracking information to see if there are any updates on your package’s location. If the tracking status hasn’t changed or shows a delivery issue, please contact us.
What are the shipping costs?
What are the shipping costs?
ALP offers the following shipping rates for all online wholesale orders:
- US Orders Over $500: Free Shipping
- All other US Orders: $25.00 Flat Rate Shipping
We do not sell or ship products to countries outside of the United States.
Product features
Do you offer single tins?
Do you offer single tins?
Currently, ALP only sells nicotine pouches in sleeves containing 5 tins per sleeve, as well as master cases, which contain 18 sleeves (90 tins total).
How many pouches are in an ALP tin?
How many pouches are in an ALP tin?
There are 20 nicotine pouches in every tin of ALP.
What flavors of ALP pouches are available?
What flavors of ALP pouches are available?
Nicotine pouches come in a wide variety of flavors to suit different preferences. At ALP, we have curated the best flavor lineup on the market. Our current offering provides the following flavors:
Chilled Mint, Mountain Wintergreen, Refreshing Chill, Tropical Fruit, Sweet Nectar, Spearmint, and Classic.
Please note that due to local state & county regulations, not all flavors may be available for purchase.
Are there different strengths of nicotine in ALP pouches?
Are there different strengths of nicotine in ALP pouches?
Yes, ALP nicotine pouches come in a variety of strengths to suit different preferences and needs. Our current product offering features the following nicotine strength options per pouch: 3mg, 6mg, and 9mg. Be sure to choose the strength that matches your preference.
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